Priceline: Complete MONSTERS! Because of them I am missing...
A Priceline customer review by GetHuman user ~KelleyW from November 22nd, 2017
Background on ~KelleyW's case
GetHuman: ~KelleyW - can you tell our other Priceline customers when your case took place?
~KelleyW: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~KelleyW a list of common Priceline problems)
~KelleyW: "Update Booking" was why I was trying to call.
~KelleyW's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KelleyW: Complete MONSTERS! Because of them I am missing my grandfathers funeral tomorrow!!! If me votive stars were allowed I would rate them that!!!!*I had to make and emergency flight to visit my grandfather who fell ill. I bought the flight and rental car package for $****. Sadly my grand father passed away while I was visiting him. First I called the airline telling then my situation. They were more than willing to help me change my flight and at a very low price due to the circumstances. They however could not change the booking due to priceline being the "travel agent." I called priceline to ask if I could change my flight for only * days later told them that the airline was alright with it. Pricelines answer was "NO, it is against our policy to change a "non-refundable*changeable ticket" usually I would understand but this was a death in the family, not an extended vacation. *I kept asking to speak to someone higher up and was told that managers don't speak with customers over the phone
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~KelleyW: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KelleyW: I'd give them a one out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~KelleyW: For that I would say four out of five.
GetHuman: And finally- any advice for other Priceline customers?
~KelleyW: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KelleyW taken from his Priceline customer service problem that occurred on November 16th, 2017.