Priceline: Horrible customer service. They are useless, un...
A Priceline customer review by GetHuman user GetHuman-188525 from November 20th, 2017
Background on GetHuman-188525's case
GetHuman: GetHuman-188525 - can you tell our other Priceline customers when your case took place?
GetHuman-188525: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-188525 a list of common Priceline problems)
GetHuman-188525: "Problem With a Reservation" was why I was trying to call.
GetHuman-188525's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-188525: Horrible customer service. They are useless, uncaring, and rude. They hung up on me once, and they refuse to honor the policies on their website. They are in Mexico (or at least the one I spoke with was) if that helps.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
GetHuman-188525: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-188525: I'd give them a one out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
GetHuman-188525: For that I would say four out of five.
GetHuman: And finally- any advice for other Priceline customers?
GetHuman-188525: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-188525 taken from his Priceline customer service problem that occurred on November 11th, 2017.