Priceline: I accidentally booked a hotel room through name...
A Priceline customer review by GetHuman user ~ona1414 from November 7th, 2017
Background on ~ona1414's case
GetHuman: ~ona1414 - can you tell our other Priceline customers when your case took place?
~ona1414: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~ona1414 a list of common Priceline problems)
~ona1414: "Cancel booking" was why I was trying to call.
~ona1414's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ona1414: I accidentally booked a hotel room through name your price. I do admit my mistake and when I realized this I immediately called customer service department and spoke with both a representative and their superior. I am very disappointed in the service and can not believe a company like priceline would offer no leeway. I have dealt with other third party sites before and they where able to change and or modify my reservations. I was simply told nothing could be done and was offered a ** off discount on my next purchase. It suffices to say, that I will never be using priceline services again and will be sharing my experience with my friends, family, and colleagues. I should have read the reviews about priceline before using your service because they where correct, you are a *** company and I experienced this first hand today.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~ona1414: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ona1414: I'd give them a four out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~ona1414: For that I would say one out of five.
GetHuman: And finally- any advice for other Priceline customers?
~ona1414: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ona1414 taken from his Priceline customer service problem that occurred on November 6th, 2017.