Priceline: I understand that price line claim to offer a...
A Priceline customer review by GetHuman user ~fbw from November 22nd, 2017
Background on ~fbw's case
GetHuman: ~fbw - can you tell our other Priceline customers when your case took place?
~fbw: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~fbw a list of common Priceline problems)
~fbw: "Make a Booking" was why I was trying to call.
~fbw's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fbw: I understand that price line claim to offer a cheaper prices Well that was not my family experience at all. We were charge ***.** for * day for economy car sound and read well However when * day were needed and used and not * days. We return the car only to find out after turning car back in the rental Company only to find out cannot be reimbursed for days not uses a Price line policy.**well trip changes every day *I find this to be stealing because of a few words not read or understood completely The customer relation manager Mr Derrick was no help at all. A total waste of time and money. The policy is create to steal money from the customers not help you. Beware! Of so call cheaper prices with Price line if you rent a car. I trust the ad call customer relation and was still was Scam!
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~fbw: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fbw: I'd give them a four out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~fbw: For that I would say three out of five.
GetHuman: And finally- any advice for other Priceline customers?
~fbw: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fbw taken from his Priceline customer service problem that occurred on November 20th, 2017.