Priceline: I work front desk at a hotel. Any time guests...

A Priceline customer review by GetHuman user ~frontdeskaz from November 16th, 2017

Background on ~frontdeskaz's case

GetHuman: ~frontdeskaz - can you tell our other Priceline customers when your case took place?
~frontdeskaz: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to Priceline, and if so, how?
~frontdeskaz: I used the 877-477-5807 number I found for on the GetHuman Priceline customer phone number page I was on: Priceline Customer Service Phone Number
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~frontdeskaz a list of common Priceline problems)
~frontdeskaz: "Overcharge/Strange charge" was why I was trying to call.

~frontdeskaz's review of Priceline customer service

GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frontdeskaz: I work front desk at a hotel. Any time guests have problems, I help them call priceline. Every single time I call, I am on hold for at least ** minutes before being redirected to a different person because the respondent is unable to handle simple matters.**Some advice to y'all: call the hotel and ask them if they'll match priceline's or expedia's listed rate. TO avoid problems such as these, I always match their rate when it is requested...others will too!!
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~frontdeskaz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frontdeskaz: I'd give them a five out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~frontdeskaz: For that I would say two out of five.
GetHuman: And finally- any advice for other Priceline customers?
~frontdeskaz: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frontdeskaz taken from his Priceline customer service problem that occurred on November 8th, 2017.

Priceline

2.19 of 5 stars | 382 reviews

~frontdeskaz's Priceline Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Priceline, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Priceline in any way.

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