Priceline: On Jan *, **** I booked a hotel reservation thr...

A Priceline customer review by GetHuman user GetHuman-meggill from December 1st, 2017

Background on GetHuman-meggill's case

GetHuman: GetHuman-meggill - can you tell our other Priceline customers when your case took place?
GetHuman-meggill: Yes I can. It was middle of the night, on November 30th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman-meggill: I used the 877-477-5807 number I found for on the GetHuman Priceline customer phone number page I was on: Priceline Customer Service Phone Number
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-meggill a list of common Priceline problems
GetHuman-meggill: "Missing item" was why I was trying to call.

GetHuman-meggill's review of Priceline customer service

GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-meggill: On Jan *, **** I booked a hotel reservation through Priceline for the Vagabond Inn at **** Virgin...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-meggill: On Jan *, **** I booked a hotel reservation through Priceline for the Vagabond Inn at **** Virginia Ave in Reno, NV. I booked this reservation the day of my travel. My father is critically ill, and the hospital staff asked his family to come as soon as possible. We booked it for two nights, but only stayed one night. My brother and I planned to share the room. When my brother arrived in the room at *:** am on Jan *, ****, he saw that the room was unclean. In fact, as a defense attorney, he was concerned that some of the stains he found on the bathroom counter, faucet, and bedroom wall looked like blood splatter. Given his line of work, this is a professional opinion, not hyperbole. He took photos as evidence. Although we'd booked a non-smoking room, the room reeked of cigarettes. He was forced to spend the night because of the late hour on a holiday weekend. He slept in his coat rather than trust the bed sheets.**When I saw the room the next day (having not slept in over ** hours), I agreed that the room was too unclean to stay in. We checked out, explained our reasons, and asked for a full refund. We called the hotel manager and explained the situation and asked for a full refund. We called Priceline, explained, and asked for a full refund. They promised to call on Jan *, **** but as of * pm, I have not received a call back.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
GetHuman-meggill: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-meggill: I'd give them a one out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
GetHuman-meggill: For that I would say one out of five.
GetHuman: And finally- any advice for other Priceline customers?
GetHuman-meggill: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-meggill taken from his Priceline customer service problem that occurred on November 30th, 2017.

Priceline

2.19 of 5 stars | 382 reviews
Priceline ReviewsPriceline's Phone NumberAll Priceline contact infoGeneral Priceline customer service info
GetHuman-meggill's Priceline Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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