Priceline is one of the worst for customer serv...

A Priceline customer review by GetHuman user ~eat dirt from November 16th, 2017

Background on ~eat dirt's case

GetHuman: ~eat dirt - can you tell our other Priceline customers when your case took place?
~eat dirt: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Priceline, and if so, how?
~eat dirt: I used the 877-477-5807 number I found for on the GetHuman Priceline customer phone number page I was on: Priceline Customer Service Phone Number
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~eat dirt a list of common Priceline problems)
~eat dirt: "Overcharge/Strange charge" was why I was trying to call.

~eat dirt's review of Priceline customer service

GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eat dirt: Priceline is one of the worst for customer service. The only way to even find a customer service number was to Google it. Then nobody ever answered, it was ***% machines. My concerns were not even remotely addresses.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~eat dirt: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eat dirt: I'd give them a three out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~eat dirt: For that I would say four out of five.
GetHuman: And finally- any advice for other Priceline customers?
~eat dirt: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~eat dirt taken from his Priceline customer service problem that occurred on November 12th, 2017.

Priceline

2.19 of 5 stars | 382 reviews

~eat dirt's Priceline Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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