Priceline quoted me a price for a car rental. T...

A Priceline customer review by GetHuman user ~Evie from November 24th, 2017

Background on ~Evie's case

GetHuman: ~Evie - can you tell our other Priceline customers when your case took place?
~Evie: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to Priceline, and if so, how?
~Evie: I used the 877-477-5807 number I found for on the GetHuman Priceline customer phone number page I was on: Priceline Customer Service Phone Number
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~Evie a list of common Priceline problems)
~Evie: "Overcharge/Strange charge" was why I was trying to call.

~Evie's review of Priceline customer service

GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Evie: Priceline quoted me a price for a car rental. The actual cost was nearly twice as much. I reported it to their help line and they took ** days to investigate. They responded with an offer to credit me ** cents. ** cents? I paid well over what I was quoted and expected to pay. Not sure it if is Priceline or Payless Car Rental but since I made the reservation through Priceline and they quoted me the price, I believe the onus is on them to make it right. Clearly you cannot believe any price quote they give you - read the fine print. You can end up paying MUCH MORE than you think. Clearly bait and switch - boarding on price gouging*******
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~Evie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Evie: I'd give them a five out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~Evie: For that I would say four out of five.
GetHuman: And finally- any advice for other Priceline customers?
~Evie: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Evie taken from his Priceline customer service problem that occurred on November 15th, 2017.

Priceline

2.19 of 5 stars | 382 reviews

~Evie's Priceline Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Priceline, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Priceline in any way.

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