Priceline: They booked a trip & car. Car is to be returne...
A Priceline customer review by GetHuman user ~Nevada Hunter from November 1st, 2017
Background on ~Nevada Hunter's case
GetHuman: ~Nevada Hunter - can you tell our other Priceline customers when your case took place?
~Nevada Hunter: Yup. It was evening, on October 28th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~Nevada Hunter a list of common Priceline problems)
~Nevada Hunter: "Make a Booking" was why I was trying to call.
~Nevada Hunter's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nevada Hunter: They booked a trip & car. Car is to be returned *hour before the rental car company opens and ** minutes before take off. This company is no customer service.*Refuses to change flight to later time or refund my money.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~Nevada Hunter: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nevada Hunter: I'd give them a one out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~Nevada Hunter: For that I would say one out of five.
GetHuman: And finally- any advice for other Priceline customers?
~Nevada Hunter: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nevada Hunter taken from his Priceline customer service problem that occurred on October 28th, 2017.