Priceline: booked a flight, messed up, had to cancel(same...
A Priceline customer review by GetHuman user ~big dumb from November 16th, 2017
Background on ~big dumb's case
GetHuman: ~big dumb - can you tell our other Priceline customers when your case took place?
~big dumb: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~big dumb a list of common Priceline problems)
~big dumb: "Make a booking" was why I was trying to call.
~big dumb's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~big dumb: booked a flight, messed up, had to cancel(same day)... machine lady only but no charge and sent confirm email automatically.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~big dumb: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~big dumb: I'd give them a two out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~big dumb: For that I would say five out of five.
GetHuman: And finally- any advice for other Priceline customers?
~big dumb: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~big dumb taken from his Priceline customer service problem that occurred on November 14th, 2017.