Primo Water: Water tastes and smells like chlorine
A Primo Water customer review by GetHuman user GetHuman-landesm from December 7th, 2017
Background on GetHuman-landesm's case
GetHuman: GetHuman-landesm - can you tell our other Primo Water customers when your case took place?
GetHuman-landesm: Yes I can. It was morning, on December 5th.
GetHuman: Did you reach out to Primo Water, and if so, how?
GetHuman: And which of these common Primo Water customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-landesm a list of common Primo Water problems)
GetHuman-landesm: "Product information" was why I was trying to call.
GetHuman-landesm's review of Primo Water customer service
GetHuman: So how would you sum up your experience for GetHuman's Primo Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-landesm: Water tastes and smells like chlorine
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman-landesm: This is the second time I have used primo water dispenser to refill my water jugs and both times I have paid to have my water smell and taste like chlorine. It's not even drinkable. On top of it all I have to stay hydrated because I'm ** weeks pregnant and I can't because of the refilled water.
GetHuman: Let's quantify your experience contacting Primo Water. On a scale of 1 to 5, how easy is it go get help on a Primo Water problem?
GetHuman-landesm: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-landesm: I'd give them a five out of five on communication.
GetHuman: And what about Primo Water's ability to quickly and effectively address your problem?
GetHuman-landesm: For that I would say four out of five.
GetHuman: And finally- any advice for other Primo Water customers?
GetHuman-landesm: Call them early in the day or late. Don't forget any personal or account information you might need for Primo Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-landesm taken from his Primo Water customer service problem that occurred on December 5th, 2017.