Proactiv: Hung up on me twice. Cancelled the membership a...

A Proactiv customer review by GetHuman user ~Demi from November 23rd, 2017

Background on ~Demi's case

GetHuman: ~Demi - can you tell our other Proactiv customers when your case took place?
~Demi: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Proactiv, and if so, how?
~Demi: I used the 888-499-8329 number I found for on the GetHuman Proactiv customer phone number page I was on: Proactiv Customer Service Phone Number
GetHuman: And which of these common Proactiv customer issues best describes the reason you wanted to talk to them?
(Shows ~Demi a list of common Proactiv problems)
~Demi: "Complaint" was why I was trying to call.

~Demi's review of Proactiv customer service

GetHuman: So how would you sum up your experience for GetHuman's Proactiv customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Demi: Hung up on me twice. Cancelled the membership after I demanded them to. At first they didn't seem to want to do so.
GetHuman: Let's quantify your experience contacting Proactiv. On a scale of 1 to 5, how easy is it go get help on a Proactiv problem?
~Demi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Demi: I'd give them a one out of five on communication.
GetHuman: And what about Proactiv's ability to quickly and effectively address your problem?
~Demi: For that I would say three out of five.
GetHuman: And finally- any advice for other Proactiv customers?
~Demi: Call them early in the day or late. Don't forget any personal or account information you might need for Proactiv to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Demi taken from his Proactiv customer service problem that occurred on November 18th, 2017.

Proactiv

1.38 of 5 stars | 52 reviews

~Demi's Proactiv Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Proactiv, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Proactiv in any way.

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