I CALLED BECAUSE A PROACTIV MACHINE IN NASHVILL...
A Proactiv customer review by GetHuman user ~gloryj from November 15th, 2017
Background on ~gloryj's case
GetHuman: ~gloryj - can you tell our other Proactiv customers when your case took place?
~gloryj: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Proactiv, and if so, how?
GetHuman: And which of these common Proactiv customer issues best describes the reason you wanted to talk to them?
(Shows ~gloryj a list of common Proactiv problems)
~gloryj: "Track order" was why I was trying to call.
~gloryj's review of Proactiv customer service
GetHuman: So how would you sum up your experience for GetHuman's Proactiv customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gloryj: I CALLED BECAUSE A PROACTIV MACHINE IN NASHVILLE TN AT GREEN HILLS MALL CHARGED MY DEBIT CARD TWICE FOR * ** DAY SUPPLY. THE GIRL THAT I SPOKE TO WAS TALKING THE WHOLE TIME I WAS TRYING TO EXPLAIN WHAT HAPPENED. THIS IS THE SECOND PERSON I SPOKE TO SINCE THIS HAPPENED ON SUNDAY, (IT IS NOW TUSEDAY). THE FIRST GIRL SAID THAT IT WAS A FEE THAT WOUL BE PUT BACK IN ** HOURS, THE SECOND GIRL SAID THAT PROACTIV HAD NOTHING TO DO WITH THE MACHINES & THAT I NEEDED TO CALL THE NUMBER ON THE MACHINE, SO WHO IS LYING? I'M SO DISAPPOINTED WITH PROACTIV CUSTOMER SERVICE AND I WANT IT CORRECTED.MY NUMBER IS ***-***-****
GetHuman: Let's quantify your experience contacting Proactiv. On a scale of 1 to 5, how easy is it go get help on a Proactiv problem?
~gloryj: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gloryj: I'd give them a three out of five on communication.
GetHuman: And what about Proactiv's ability to quickly and effectively address your problem?
~gloryj: For that I would say four out of five.
GetHuman: And finally- any advice for other Proactiv customers?
~gloryj: Call them early in the day or late. Don't forget any personal or account information you might need for Proactiv to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gloryj taken from his Proactiv customer service problem that occurred on November 10th, 2017.