Proactiv: The first girl I spoke to kept putting me on ho...
A Proactiv customer review by GetHuman user ~sandra stotts from November 20th, 2017
Background on ~sandra stotts's case
GetHuman: ~sandra stotts - can you tell our other Proactiv customers when your case took place?
~sandra stotts: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to Proactiv, and if so, how?
GetHuman: And which of these common Proactiv customer issues best describes the reason you wanted to talk to them?
(Shows ~sandra stotts a list of common Proactiv problems)
~sandra stotts: "Cancel order" was why I was trying to call.
~sandra stotts's review of Proactiv customer service
GetHuman: So how would you sum up your experience for GetHuman's Proactiv customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sandra stotts: The first girl I spoke to kept putting me on hold and when I asked for a superviser she said they were busy. Finally I got upset and told her either I want a superviser or the president of the company, she finally transfered me, it took a while for the superviser to answer. The first girl and the superviser kept talking about a package I recieved in November. I moved in November, I called and cancled my order because my son had brain surgery and there was and still is a possibility of my husband getting layed off. The supervisor told me that they suspended my order not cancled it and the suspension was lifted this month thats why they deducted from my credit card. She then said she would give me a discount and when I explained that the proactive wasn't working on my son because of his brain infection she then said she would send me out a stronger proactive. I had been on the phone for over an hour and my special needs son was starting to get frustrated because he wNted my attention s
GetHuman: Let's quantify your experience contacting Proactiv. On a scale of 1 to 5, how easy is it go get help on a Proactiv problem?
~sandra stotts: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sandra stotts: I'd give them a three out of five on communication.
GetHuman: And what about Proactiv's ability to quickly and effectively address your problem?
~sandra stotts: For that I would say two out of five.
GetHuman: And finally- any advice for other Proactiv customers?
~sandra stotts: Call them early in the day or late. Don't forget any personal or account information you might need for Proactiv to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sandra stotts taken from his Proactiv customer service problem that occurred on November 13th, 2017.