Proform Sporting Goods: Missing parts for Proform Elliptical. Called a...
A Proform Sporting Goods customer review by GetHuman user ~Unhappy from November 3rd, 2017
Background on ~Unhappy's case
GetHuman: ~Unhappy - can you tell our other Proform Sporting Goods customers when your case took place?
~Unhappy: Yeah. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Proform Sporting Goods, and if so, how?
GetHuman: And which of these common Proform Sporting Goods customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy a list of common Proform Sporting Goods problems)
~Unhappy: "Warranty claim" was why I was trying to call.
~Unhappy's review of Proform Sporting Goods customer service
GetHuman: So how would you sum up your experience for GetHuman's Proform Sporting Goods customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy: Missing parts for Proform Elliptical. Called and requested parts. Cannot put machine together because have not received the parts. Telephone service is disgusting. You leave number they don't call back. You stay on phone and listen to terrible music and advertisements.
GetHuman: Let's quantify your experience contacting Proform Sporting Goods. On a scale of 1 to 5, how easy is it go get help on a Proform Sporting Goods problem?
~Unhappy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy: I'd give them a one out of five on communication.
GetHuman: And what about Proform Sporting Goods's ability to quickly and effectively address your problem?
~Unhappy: For that I would say four out of five.
GetHuman: And finally- any advice for other Proform Sporting Goods customers?
~Unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Proform Sporting Goods to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy taken from his Proform Sporting Goods customer service problem that occurred on October 28th, 2017.
Proform Sporting Goods
1.00 of 5 stars | 1 reviews
~Unhappy's Proform Sporting Goods Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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