Proform.com: Horrible Customer service hours for people that...
A Proform.com customer review by GetHuman user ~kpurdy from November 23rd, 2017
Background on ~kpurdy's case
GetHuman: ~kpurdy - can you tell our other Proform.com customers when your case took place?
~kpurdy: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Proform.com, and if so, how?
GetHuman: And which of these common Proform.com customer issues best describes the reason you wanted to talk to them?
(Shows ~kpurdy a list of common Proform.com problems)
~kpurdy: "Cancel order" was why I was trying to call.
~kpurdy's review of Proform.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Proform.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kpurdy: Horrible Customer service hours for people that work in the West. I live in NV and customer service is only until *PM (my time) Mon-Fri
GetHuman: Let's quantify your experience contacting Proform.com. On a scale of 1 to 5, how easy is it go get help on a Proform.com problem?
~kpurdy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kpurdy: I'd give them a three out of five on communication.
GetHuman: And what about Proform.com's ability to quickly and effectively address your problem?
~kpurdy: For that I would say two out of five.
GetHuman: And finally- any advice for other Proform.com customers?
~kpurdy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Proform.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kpurdy taken from his Proform.com customer service problem that occurred on November 19th, 2017.
Proform.com
1.00 of 5 stars | 9 reviews
~kpurdy's Proform.com Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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