Prometric: Horrible customer service and representative av...
A Prometric customer review by GetHuman user ~Evwdvm from November 25th, 2017
Background on ~Evwdvm's case
GetHuman: ~Evwdvm - can you tell our other Prometric customers when your case took place?
~Evwdvm: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~Evwdvm a list of common Prometric problems)
~Evwdvm: "Reschedule Exam" was why I was trying to call.
~Evwdvm's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Evwdvm: Horrible customer service and representative availability. It is beyond me that this is my only testing option. If only their FAQ was better...
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~Evwdvm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Evwdvm: I'd give them a two out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~Evwdvm: For that I would say one out of five.
GetHuman: And finally- any advice for other Prometric customers?
~Evwdvm: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Evwdvm taken from his Prometric customer service problem that occurred on November 19th, 2017.