Prometric: I drove my daughter to your testing center in...
A Prometric customer review by GetHuman user GetHuman-201649 from November 12th, 2017
Background on GetHuman-201649's case
GetHuman: GetHuman-201649 - can you tell our other Prometric customers when your case took place?
GetHuman-201649: Yes. It was afternoon, on November 4th.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-201649 a list of common Prometric problems)
GetHuman-201649: "Reschedule Exam" was why I was trying to call.
GetHuman-201649's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-201649: I drove my daughter to your testing center in Maitland, FL on Tues. ******* to sit for her test at *PM. Upon entering the testing center, I was taken aback with the aggressive discourtesy of the proctor , "Carmella". Before we could ask a question, we were immediately dismissed with a rude sweeping of the finger and told to wait "out there", indicating we should leave and go wait elsewhere. After a * hour drive, we did not even have an opportunity to confirm that this was the correct location and test time. As my daughter was under enough pressure focusing on the coming * hour test, we left as indicated. I went back to confirm the information myself. This should not have been necessary. Your employee, Carmella, should be advised that *) The students are paying customers who can choose other companies *) The students are under enough pressure when they arrive to do well on their tests and don't need additional stress and *)Rudeness is never necessary. I
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
GetHuman-201649: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-201649: I'd give them a one out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
GetHuman-201649: For that I would say four out of five.
GetHuman: And finally- any advice for other Prometric customers?
GetHuman-201649: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-201649 taken from his Prometric customer service problem that occurred on November 4th, 2017.