Protect America: Alexis was very rude, disrespectful, and stated...
A Protect America customer review by GetHuman user ~Mary O. Dixon from November 18th, 2017
Background on ~Mary O. Dixon's case
GetHuman: ~Mary O. Dixon - can you tell our other Protect America customers when your case took place?
~Mary O. Dixon: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Protect America, and if so, how?
GetHuman: And which of these common Protect America customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary O. Dixon a list of common Protect America problems)
~Mary O. Dixon: "None of those really matches why I wanted to call Protect America that day." was why I was trying to call.
~Mary O. Dixon's review of Protect America customer service
GetHuman: So how would you sum up your experience for GetHuman's Protect America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary O. Dixon: Alexis was very rude, disrespectful, and stated " I will just throw your call back into the pool of calls" , etc.
GetHuman: Let's quantify your experience contacting Protect America. On a scale of 1 to 5, how easy is it go get help on a Protect America problem?
~Mary O. Dixon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary O. Dixon: I'd give them a one out of five on communication.
GetHuman: And what about Protect America's ability to quickly and effectively address your problem?
~Mary O. Dixon: For that I would say one out of five.
GetHuman: And finally- any advice for other Protect America customers?
~Mary O. Dixon: Call them early in the day or late. Don't forget any personal or account information you might need for Protect America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary O. Dixon taken from his Protect America customer service problem that occurred on November 11th, 2017.
Protect America
1.00 of 5 stars | 1 reviews
~Mary O. Dixon's Protect America Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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