Protective Life: Protective terminated my application without ch...

A Protective Life customer review by GetHuman user ~donwen from November 27th, 2017

Background on ~donwen's case

GetHuman: ~donwen - can you tell our other Protective Life customers when your case took place?
~donwen: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to Protective Life, and if so, how?
~donwen: I used the 800-866-9933 number I found for on the GetHuman Protective Life customer phone number page I was on: Protective Life Customer Service Phone Number
GetHuman: And which of these common Protective Life customer issues best describes the reason you wanted to talk to them?
(Shows ~donwen a list of common Protective Life problems)
~donwen: "Coverage question" was why I was trying to call.

~donwen's review of Protective Life customer service

GetHuman: So how would you sum up your experience for GetHuman's Protective Life customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~donwen: Protective terminated my application without checking back with me. Problem required physician statement which was slow to get so they terminated app instead of checking back with me.App may be reopen per 'customer service' or their attempt at it.
GetHuman: Let's quantify your experience contacting Protective Life. On a scale of 1 to 5, how easy is it go get help on a Protective Life problem?
~donwen: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~donwen: I'd give them a three out of five on communication.
GetHuman: And what about Protective Life's ability to quickly and effectively address your problem?
~donwen: For that I would say one out of five.
GetHuman: And finally- any advice for other Protective Life customers?
~donwen: Call them early in the day or late. Don't forget any personal or account information you might need for Protective Life to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~donwen taken from his Protective Life customer service problem that occurred on November 24th, 2017.

Protective Life

2.00 of 5 stars | 11 reviews

~donwen's Protective Life Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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