Prudential Financial: The wait wasn't bad after saying "I don't have...
A Prudential Financial customer review by GetHuman user GetHuman-228845 from November 14th, 2017
Background on GetHuman-228845's case
GetHuman: GetHuman-228845 - can you tell our other Prudential Financial customers when your case took place?
GetHuman-228845: Yes I can. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Prudential Financial, and if so, how?
GetHuman: And which of these common Prudential Financial customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-228845 a list of common Prudential Financial problems)
GetHuman-228845: "Get financial advice" was why I was trying to call.
GetHuman-228845's review of Prudential Financial customer service
GetHuman: So how would you sum up your experience for GetHuman's Prudential Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-228845: The wait wasn't bad after saying "I don't have it" but I had to repeat myself multiple times before the reps got information right (I don't have a speech impediment or accent).
GetHuman: Let's quantify your experience contacting Prudential Financial. On a scale of 1 to 5, how easy is it go get help on a Prudential Financial problem?
GetHuman-228845: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-228845: I'd give them a five out of five on communication.
GetHuman: And what about Prudential Financial's ability to quickly and effectively address your problem?
GetHuman-228845: For that I would say five out of five.
GetHuman: And finally- any advice for other Prudential Financial customers?
GetHuman-228845: Call them early in the day or late. Don't forget any personal or account information you might need for Prudential Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-228845 taken from his Prudential Financial customer service problem that occurred on November 8th, 2017.
Prudential Financial
2.67 of 5 stars | 2 reviews
GetHuman-228845's Prudential Financial Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Prudential Financial, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Prudential Financial in any way.