Public Service Company of Oklahoma: I called to report an outage, after being on ho...
A Public Service Company of Oklahoma customer review by GetHuman user ~Upset from November 20th, 2017
Background on ~Upset 's case
GetHuman: ~Upset - can you tell our other Public Service Company of Oklahoma customers when your case took place?
~Upset : Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Public Service Company of Oklahoma, and if so, how?
GetHuman: And which of these common Public Service Company of Oklahoma customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset a list of common Public Service Company of Oklahoma problems)
~Upset : "Setup service" was why I was trying to call.
~Upset 's review of Public Service Company of Oklahoma customer service
GetHuman: So how would you sum up your experience for GetHuman's Public Service Company of Oklahoma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset : I called to report an outage, after being on hold for a very long time I got to talk to someone simply to be told that the outage was my fault because of a lack of payment on a deposit that I wasn't even aware I had to pay. Then I was told it would be up to * days to get power back on (it was a Friday afternoon). I asked to speak to a supervisor and was told one would call me back within *-* hours. I didn't hear from them so I called again, and again. Finally on the third call I got a very nice man to actually track down a supervisor for me to talk to. All was a waste of time because the supervisor was the least helpful of all, he said that the dispatch office was closed and could do nothing for me and it would be Monday or Tuesday before power was restored. I said I would pay extra whatever was needed to get power back on and was told it wasn't going to happen. I find that incredibly hard to believe that there was nothing they could do to turn it on. I was forced to go stay in a hote
GetHuman: Let's quantify your experience contacting Public Service Company of Oklahoma. On a scale of 1 to 5, how easy is it go get help on a Public Service Company of Oklahoma problem?
~Upset : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset : I'd give them a three out of five on communication.
GetHuman: And what about Public Service Company of Oklahoma's ability to quickly and effectively address your problem?
~Upset : For that I would say one out of five.
GetHuman: And finally- any advice for other Public Service Company of Oklahoma customers?
~Upset : Call them early in the day or late. Don't forget any personal or account information you might need for Public Service Company of Oklahoma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset taken from his Public Service Company of Oklahoma customer service problem that occurred on November 19th, 2017.