Public Service Electric & Gas: Terrible customer service. Painful hold times...
A Public Service Electric & Gas customer review by GetHuman user ~funker666 from October 24th, 2017
Background on ~funker666's case
GetHuman: ~funker666 - can you tell our other Public Service Electric & Gas customers when your case took place?
~funker666: Yeah. It was evening, on October 16th.
GetHuman: Did you reach out to Public Service Electric & Gas, and if so, how?
GetHuman: And which of these common Public Service Electric & Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~funker666 a list of common Public Service Electric & Gas problems)
~funker666: "Change appointment" was why I was trying to call.
~funker666's review of Public Service Electric & Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Public Service Electric & Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~funker666: Terrible customer service. Painful hold times. Unforunately, I have no choices...
GetHuman: Let's quantify your experience contacting Public Service Electric & Gas. On a scale of 1 to 5, how easy is it go get help on a Public Service Electric & Gas problem?
~funker666: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~funker666: I'd give them a one out of five on communication.
GetHuman: And what about Public Service Electric & Gas's ability to quickly and effectively address your problem?
~funker666: For that I would say four out of five.
GetHuman: And finally- any advice for other Public Service Electric & Gas customers?
~funker666: Call them early in the day or late. Don't forget any personal or account information you might need for Public Service Electric & Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~funker666 taken from his Public Service Electric & Gas customer service problem that occurred on October 16th, 2017.
Public Service Electric & Gas
1.00 of 5 stars | 7 reviews
~funker666's Public Service Electric & Gas Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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