Publisher's Clearing House: Had the happiest outcome ever. Was asking about...
A Publisher's Clearing House customer review by GetHuman user ~TABmom from November 19th, 2017
Background on ~TABmom's case
GetHuman: ~TABmom - can you tell our other Publisher's Clearing House customers when your case took place?
~TABmom: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to Publisher's Clearing House, and if so, how?
GetHuman: And which of these common Publisher's Clearing House customer issues best describes the reason you wanted to talk to them?
(Shows ~TABmom a list of common Publisher's Clearing House problems)
~TABmom: "Refund a Charge" was why I was trying to call.
~TABmom's review of Publisher's Clearing House customer service
GetHuman: So how would you sum up your experience for GetHuman's Publisher's Clearing House customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TABmom: Had the happiest outcome ever. Was asking about return of ordered item that didn't fit.*CSR told me she was cancelling order and that there was no need to return item and free gift. Couldn't be a better outcome than that. Csr said that I would see refund on payment account in about * weeks.
GetHuman: Let's quantify your experience contacting Publisher's Clearing House. On a scale of 1 to 5, how easy is it go get help on a Publisher's Clearing House problem?
~TABmom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TABmom: I'd give them a four out of five on communication.
GetHuman: And what about Publisher's Clearing House's ability to quickly and effectively address your problem?
~TABmom: For that I would say three out of five.
GetHuman: And finally- any advice for other Publisher's Clearing House customers?
~TABmom: Call them early in the day or late. Don't forget any personal or account information you might need for Publisher's Clearing House to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TABmom taken from his Publisher's Clearing House customer service problem that occurred on November 11th, 2017.