Publisher's Clearing House: I call because I was not being awarded the corr...
A Publisher's Clearing House customer review by GetHuman user ~bigpawpawfrankm from November 19th, 2017
Background on ~bigpawpawfrankm's case
GetHuman: ~bigpawpawfrankm - can you tell our other Publisher's Clearing House customers when your case took place?
~bigpawpawfrankm: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Publisher's Clearing House, and if so, how?
GetHuman: And which of these common Publisher's Clearing House customer issues best describes the reason you wanted to talk to them?
(Shows ~bigpawpawfrankm a list of common Publisher's Clearing House problems)
~bigpawpawfrankm: "Missing Delivery" was why I was trying to call.
~bigpawpawfrankm's review of Publisher's Clearing House customer service
GetHuman: So how would you sum up your experience for GetHuman's Publisher's Clearing House customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bigpawpawfrankm: I call because I was not being awarded the correct number of points on PHC games I have been playing. On the *th of December was a ** times days. However I was only being awarded * times. As best as I can count I was shorted about ***,*** points. I called and was promised a call back. But no one has ever called me.**Then again yesterday, a day that the awards were * times, I was again only awarded * times. This time I was shorted approximately **,***.**Then this morning I was notified I had been awarded today extra tokens of *,*** for playing.**In total it appears I have lost at least ***,*** tokens and I would like to get this correct especially since this coming weekend is a ** times on Friday Saturday and Sunday and I don't want to miss out on what I am entitled to.**Call me at ***-***-****
GetHuman: Let's quantify your experience contacting Publisher's Clearing House. On a scale of 1 to 5, how easy is it go get help on a Publisher's Clearing House problem?
~bigpawpawfrankm: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bigpawpawfrankm: I'd give them a five out of five on communication.
GetHuman: And what about Publisher's Clearing House's ability to quickly and effectively address your problem?
~bigpawpawfrankm: For that I would say five out of five.
GetHuman: And finally- any advice for other Publisher's Clearing House customers?
~bigpawpawfrankm: Call them early in the day or late. Don't forget any personal or account information you might need for Publisher's Clearing House to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bigpawpawfrankm taken from his Publisher's Clearing House customer service problem that occurred on November 17th, 2017.