Publisher's Clearing House: Paul of Customer Service was more interested in...
A Publisher's Clearing House customer review by GetHuman user GetHuman-208474 from November 10th, 2017
Background on GetHuman-208474's case
GetHuman: GetHuman-208474 - can you tell our other Publisher's Clearing House customers when your case took place?
GetHuman-208474: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to Publisher's Clearing House, and if so, how?
GetHuman: And which of these common Publisher's Clearing House customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-208474 a list of common Publisher's Clearing House problems)
GetHuman-208474: "Cancel Account" was why I was trying to call.
GetHuman-208474's review of Publisher's Clearing House customer service
GetHuman: So how would you sum up your experience for GetHuman's Publisher's Clearing House customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-208474: Paul of Customer Service was more interested in talking than listening. I always thought it was supposed to be the other way around and finally had to recommend that to him. The outcome was good, the conversation was frustrating
GetHuman: Let's quantify your experience contacting Publisher's Clearing House. On a scale of 1 to 5, how easy is it go get help on a Publisher's Clearing House problem?
GetHuman-208474: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-208474: I'd give them a two out of five on communication.
GetHuman: And what about Publisher's Clearing House's ability to quickly and effectively address your problem?
GetHuman-208474: For that I would say three out of five.
GetHuman: And finally- any advice for other Publisher's Clearing House customers?
GetHuman-208474: Call them early in the day or late. Don't forget any personal or account information you might need for Publisher's Clearing House to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-208474 taken from his Publisher's Clearing House customer service problem that occurred on November 8th, 2017.