Publisher's Clearing House: Spoke with Wendy and she cancelled the order I...
A Publisher's Clearing House customer review by GetHuman user GetHuman-67797 from November 22nd, 2017
Background on GetHuman-67797's case
GetHuman: GetHuman-67797 - can you tell our other Publisher's Clearing House customers when your case took place?
GetHuman-67797: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Publisher's Clearing House, and if so, how?
GetHuman: And which of these common Publisher's Clearing House customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-67797 a list of common Publisher's Clearing House problems)
GetHuman-67797: "Order a Magazine" was why I was trying to call.
GetHuman-67797's review of Publisher's Clearing House customer service
GetHuman: So how would you sum up your experience for GetHuman's Publisher's Clearing House customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-67797: Spoke with Wendy and she cancelled the order I received and told me to keep the item or donate. A month ago I received an e-mail stating that the item was no longer available and the order was cancelled my PCH. Weeks later I received an e-mail stating that my order was being shipped...I replied to the e-stating that I did no longer wanted the item since it was a birthday gift and the birthday was long past. So today I received the item I didn't want! So Wendy told me to keep the item or give it away and my account would be credited...so I'll check to be sure that it was credited back to my account!
GetHuman: Let's quantify your experience contacting Publisher's Clearing House. On a scale of 1 to 5, how easy is it go get help on a Publisher's Clearing House problem?
GetHuman-67797: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-67797: I'd give them a five out of five on communication.
GetHuman: And what about Publisher's Clearing House's ability to quickly and effectively address your problem?
GetHuman-67797: For that I would say two out of five.
GetHuman: And finally- any advice for other Publisher's Clearing House customers?
GetHuman-67797: Call them early in the day or late. Don't forget any personal or account information you might need for Publisher's Clearing House to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-67797 taken from his Publisher's Clearing House customer service problem that occurred on November 17th, 2017.