Pure Windows: This comkany is dishonest and incompetent. DO...
A Pure Windows customer review by GetHuman user ~Spaceman Spiff from November 11th, 2017
Background on ~Spaceman Spiff's case
GetHuman: ~Spaceman Spiff - can you tell our other Pure Windows customers when your case took place?
~Spaceman Spiff: Yes I can. It was morning, on November 8th.
GetHuman: Did you reach out to Pure Windows, and if so, how?
GetHuman: And which of these common Pure Windows customer issues best describes the reason you wanted to talk to them?
(Shows ~Spaceman Spiff a list of common Pure Windows problems)
~Spaceman Spiff: "Setup service" was why I was trying to call.
~Spaceman Spiff's review of Pure Windows customer service
GetHuman: So how would you sum up your experience for GetHuman's Pure Windows customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Spaceman Spiff: This comkany is dishonest and incompetent. DO NOT USE THEM! They lied to me, were late, delivered the wrong windows, then installed them in the wrong locations. Overall they cost me * weeks of delays and three additional windows to correct their mistakes. They promised me a discount, but then didn't only bill me the full amount, they asked for more money to cover the cost of their errors! Horrible company. I have a case pending against them with the BBB.
GetHuman: Let's quantify your experience contacting Pure Windows. On a scale of 1 to 5, how easy is it go get help on a Pure Windows problem?
~Spaceman Spiff: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Spaceman Spiff: I'd give them a two out of five on communication.
GetHuman: And what about Pure Windows's ability to quickly and effectively address your problem?
~Spaceman Spiff: For that I would say three out of five.
GetHuman: And finally- any advice for other Pure Windows customers?
~Spaceman Spiff: Call them early in the day or late. Don't forget any personal or account information you might need for Pure Windows to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Spaceman Spiff taken from his Pure Windows customer service problem that occurred on November 8th, 2017.
Pure Windows
1.00 of 5 stars | 1 reviews
~Spaceman Spiff's Pure Windows Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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