QQ.com: The translate button is No longer visible on ch...

A QQ.com customer review by GetHuman user GetHuman-msf from December 7th, 2017

Background on GetHuman-msf's case

GetHuman: GetHuman-msf - can you tell our other QQ.com customers when your case took place?
GetHuman-msf: Yes I can. It was late at night, on November 27th.
GetHuman: Did you reach out to QQ.com, and if so, how?
GetHuman-msf: I used the +86-075586013388 number I found for on the GetHuman QQ.com customer phone number page I was on: QQ.com Customer Service Phone Number
GetHuman: And which of these common QQ.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-msf a list of common QQ.com problems)
GetHuman-msf: "Cancel service" was why I was trying to call.

GetHuman-msf's review of QQ.com customer service

GetHuman: So how would you sum up your experience for GetHuman's QQ.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-msf: The translate button is No longer visible on chat boxes with my Chinese girlfriends. Why? Why? Why? Why?
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-msf: There has ALWAYS been a translate button visible when I talked with my Chinese friends either in the USA or China. NOW it has disappeared and I cannot get it to come back. I NEED THE TRANSLATOR
GetHuman: Let's quantify your experience contacting QQ.com. On a scale of 1 to 5, how easy is it go get help on a QQ.com problem?
GetHuman-msf: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-msf: I'd give them a one out of five on communication.
GetHuman: And what about QQ.com's ability to quickly and effectively address your problem?
GetHuman-msf: For that I would say one out of five.
GetHuman: And finally- any advice for other QQ.com customers?
GetHuman-msf: Call them early in the day or late. Don't forget any personal or account information you might need for QQ.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-msf taken from his QQ.com customer service problem that occurred on November 27th, 2017.


-1.00 of 5 stars | 45 reviews

GetHuman-msf's QQ.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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