Qualitymatters.com: There is an auto attendant , but it only takes...

A Qualitymatters.com customer review by GetHuman user ~Comstock from November 9th, 2017

Background on ~Comstock's case

GetHuman: ~Comstock - can you tell our other Qualitymatters.com customers when your case took place?
~Comstock: Yes I can. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Qualitymatters.com, and if so, how?
~Comstock: I used the 866-725-9980 number I found for on the GetHuman Qualitymatters.com customer phone number page I was on: Qualitymatters.com Customer Service Phone Number
GetHuman: And which of these common Qualitymatters.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Comstock a list of common Qualitymatters.com problems)
~Comstock: "Make a purchase" was why I was trying to call.

~Comstock's review of Qualitymatters.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Qualitymatters.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Comstock: There is an auto attendant , but it only takes a minute to get through to a live person and they were great.
GetHuman: Let's quantify your experience contacting Qualitymatters.com. On a scale of 1 to 5, how easy is it go get help on a Qualitymatters.com problem?
~Comstock: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Comstock: I'd give them a four out of five on communication.
GetHuman: And what about Qualitymatters.com's ability to quickly and effectively address your problem?
~Comstock: For that I would say one out of five.
GetHuman: And finally- any advice for other Qualitymatters.com customers?
~Comstock: Call them early in the day or late. Don't forget any personal or account information you might need for Qualitymatters.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Comstock taken from his Qualitymatters.com customer service problem that occurred on November 5th, 2017.


1.00 of 5 stars | 7 reviews

~Comstock's Qualitymatters.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Qualitymatters.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Qualitymatters.com in any way.

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