QuickBooks: I can no longer email my invoices or statements...
A QuickBooks customer review by GetHuman user GetHuman-hckulows from December 7th, 2017
Background on GetHuman-hckulows's case
GetHuman: GetHuman-hckulows - can you tell our other QuickBooks customers when your case took place?
GetHuman-hckulows: Yeah. It was middle of the night, on December 3rd.
GetHuman: Did you reach out to QuickBooks, and if so, how?
GetHuman: And which of these common QuickBooks customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hckulows a list of common QuickBooks problems)
GetHuman-hckulows: "Make a Payment" was why I was trying to call.
GetHuman-hckulows's review of QuickBooks customer service
GetHuman: So how would you sum up your experience for GetHuman's QuickBooks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hckulows: I can no longer email my invoices or statements. It now asks for my password and when I put it in it tells me it is wrong
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-hckulows: I was never asked for a password before. I tried my payroll password and my "open" QB password. Neither works
GetHuman: Let's quantify your experience contacting QuickBooks. On a scale of 1 to 5, how easy is it go get help on a QuickBooks problem?
GetHuman-hckulows: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hckulows: I'd give them a one out of five on communication.
GetHuman: And what about QuickBooks's ability to quickly and effectively address your problem?
GetHuman-hckulows: For that I would say two out of five.
GetHuman: And finally- any advice for other QuickBooks customers?
GetHuman-hckulows: Call them early in the day or late. Don't forget any personal or account information you might need for QuickBooks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hckulows taken from his QuickBooks customer service problem that occurred on December 3rd, 2017.