QuickBooks: Intuit does not care about the customer base...

A QuickBooks customer review by GetHuman user ~Islandtime from November 27th, 2017

Background on ~Islandtime's case

GetHuman: ~Islandtime - can you tell our other QuickBooks customers when your case took place?
~Islandtime: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to QuickBooks, and if so, how?
~Islandtime: I used the 800-926-3667 number I found for on the GetHuman QuickBooks customer phone number page I was on: QuickBooks Customer Service Phone Number
GetHuman: And which of these common QuickBooks customer issues best describes the reason you wanted to talk to them?
(Shows ~Islandtime a list of common QuickBooks problems)
~Islandtime: "Make a Payment" was why I was trying to call.

~Islandtime's review of QuickBooks customer service

GetHuman: So how would you sum up your experience for GetHuman's QuickBooks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Islandtime: Intuit does not care about the customer base. Purchased **** pro as upgrade last week for $***. Then found we only have * seats, (after setting up * stations). Called for more seats. Was told now needed to buy Premier for an additional $***. We did. Now we cant search ship to Fields. Have no less than ** hours with support. Does not work in their sample files or on ours. Costing me $****'s*day by not being able to search ** years of custom estimates. no one cares. They just put you on never ending hold. Once was for over * hours! Still no solution. Going to try one more time and if not we are switching to Xero.
GetHuman: Let's quantify your experience contacting QuickBooks. On a scale of 1 to 5, how easy is it go get help on a QuickBooks problem?
~Islandtime: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Islandtime: I'd give them a one out of five on communication.
GetHuman: And what about QuickBooks's ability to quickly and effectively address your problem?
~Islandtime: For that I would say four out of five.
GetHuman: And finally- any advice for other QuickBooks customers?
~Islandtime: Call them early in the day or late. Don't forget any personal or account information you might need for QuickBooks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Islandtime taken from his QuickBooks customer service problem that occurred on November 23rd, 2017.

QuickBooks

3.43 of 5 stars | 155 reviews

~Islandtime's QuickBooks Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like QuickBooks, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with QuickBooks in any way.

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