QuickBooks: Its frustrating because we keep having ongoing...
A QuickBooks customer review by GetHuman user ~Core Wellness from November 26th, 2017
Background on ~Core Wellness's case
GetHuman: ~Core Wellness - can you tell our other QuickBooks customers when your case took place?
~Core Wellness: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to QuickBooks, and if so, how?
GetHuman: And which of these common QuickBooks customer issues best describes the reason you wanted to talk to them?
(Shows ~Core Wellness a list of common QuickBooks problems)
~Core Wellness: "Make a Payment" was why I was trying to contact.
~Core Wellness's review of QuickBooks customer service
GetHuman: So how would you sum up your experience for GetHuman's QuickBooks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Core Wellness: Its frustrating because we keep having ongoing problems with our accounting program. Every time they fix something something else falls out of sync.
GetHuman: Let's quantify your experience contacting QuickBooks. On a scale of 1 to 5, how easy is it go get help on a QuickBooks problem?
~Core Wellness: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Core Wellness: I'd give them a two out of five on communication.
GetHuman: And what about QuickBooks's ability to quickly and effectively address your problem?
~Core Wellness: For that I would say three out of five.
GetHuman: And finally- any advice for other QuickBooks customers?
~Core Wellness: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for QuickBooks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Core Wellness taken from his QuickBooks customer service problem that occurred on November 25th, 2017.