QuickBooks: Spoke with * different reps. No one had a soli...

A QuickBooks customer review by GetHuman user ~How Long? from November 27th, 2017

Background on ~How Long?'s case

GetHuman: ~How Long? - can you tell our other QuickBooks customers when your case took place?
~How Long?: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to QuickBooks, and if so, how?
~How Long?: I used the 800-926-3667 number I found for on the GetHuman QuickBooks customer phone number page I was on: QuickBooks Customer Service Phone Number
GetHuman: And which of these common QuickBooks customer issues best describes the reason you wanted to talk to them?
(Shows ~How Long? a list of common QuickBooks problems)
~How Long?: "Overcharge/Strange charge" was why I was trying to call.

~How Long?'s review of QuickBooks customer service

GetHuman: So how would you sum up your experience for GetHuman's QuickBooks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~How Long?: Spoke with * different reps. No one had a solid answer as to why I would get charged * different amounts ($***.** and $***.**)for * upgrade. Still have no answer on when I will get a credit.
GetHuman: Let's quantify your experience contacting QuickBooks. On a scale of 1 to 5, how easy is it go get help on a QuickBooks problem?
~How Long?: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~How Long?: I'd give them a two out of five on communication.
GetHuman: And what about QuickBooks's ability to quickly and effectively address your problem?
~How Long?: For that I would say five out of five.
GetHuman: And finally- any advice for other QuickBooks customers?
~How Long?: Call them early in the day or late. Don't forget any personal or account information you might need for QuickBooks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~How Long? taken from his QuickBooks customer service problem that occurred on November 20th, 2017.

QuickBooks

3.43 of 5 stars | 155 reviews

~How Long?'s QuickBooks Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like QuickBooks, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with QuickBooks in any way.

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