Quicken Loans: Have been dealing with quicken for * months now...

A Quicken Loans customer review by GetHuman user ~angry and possibly homeless from November 22nd, 2017

Background on ~angry and possibly homeless's case

GetHuman: ~angry and possibly homeless - can you tell our other Quicken Loans customers when your case took place?
~angry and possibly homeless: Sure. It was late at night, on November 14th.
GetHuman: Did you reach out to Quicken Loans, and if so, how?
~angry and possibly homeless: I used the 800-251-9080 number I found for on the GetHuman Quicken Loans customer phone number page I was on: Quicken Loans Customer Service Phone Number
GetHuman: And which of these common Quicken Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~angry and possibly homeless a list of common Quicken Loans problems)
~angry and possibly homeless: "Update account information" was why I was trying to call.

~angry and possibly homeless's review of Quicken Loans customer service

GetHuman: So how would you sum up your experience for GetHuman's Quicken Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry and possibly homeless: Have been dealing with quicken for * months now. We are less than ** days away from closing and their end is not done. I am starting to get a little worried. My closing costs keep rising also they have already asked me to move a certain amount from my ***k. But now they want more. It is not possible for me to do so after I have already done it. They should have waited til it was all done then asked. Also no one at quicken wants to take responsibility for asking me to do that. They keep bouncing me back and forth from one person to the next and so on. Would not recommend EVER!!!!!
GetHuman: Let's quantify your experience contacting Quicken Loans. On a scale of 1 to 5, how easy is it go get help on a Quicken Loans problem?
~angry and possibly homeless: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry and possibly homeless: I'd give them a five out of five on communication.
GetHuman: And what about Quicken Loans's ability to quickly and effectively address your problem?
~angry and possibly homeless: For that I would say three out of five.
GetHuman: And finally- any advice for other Quicken Loans customers?
~angry and possibly homeless: Call them early in the day or late. Don't forget any personal or account information you might need for Quicken Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry and possibly homeless taken from his Quicken Loans customer service problem that occurred on November 14th, 2017.

Quicken Loans

4.00 of 5 stars | 11 reviews

~angry and possibly homeless's Quicken Loans Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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