Quicken: I'm continually being directed to the online si...
A Quicken customer review by GetHuman user ~mhbaird from November 22nd, 2017
Background on ~mhbaird's case
GetHuman: ~mhbaird - can you tell our other Quicken customers when your case took place?
~mhbaird: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Quicken, and if so, how?
GetHuman: And which of these common Quicken customer issues best describes the reason you wanted to talk to them?
(Shows ~mhbaird a list of common Quicken problems)
~mhbaird: "Cancel order" was why I was trying to call.
~mhbaird's review of Quicken customer service
GetHuman: So how would you sum up your experience for GetHuman's Quicken customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mhbaird: I'm continually being directed to the online site which does not address my current problem. When I call the Quicken phone number it is continually busy during the day. I've been trying to get a live human for * days now.
GetHuman: Let's quantify your experience contacting Quicken. On a scale of 1 to 5, how easy is it go get help on a Quicken problem?
~mhbaird: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mhbaird: I'd give them a one out of five on communication.
GetHuman: And what about Quicken's ability to quickly and effectively address your problem?
~mhbaird: For that I would say three out of five.
GetHuman: And finally- any advice for other Quicken customers?
~mhbaird: Call them early in the day or late. Don't forget any personal or account information you might need for Quicken to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mhbaird taken from his Quicken customer service problem that occurred on November 14th, 2017.