Quicken: Long wait, but got to tech who listened patient...
A Quicken customer review by GetHuman user ~BM from November 27th, 2017
Background on ~BM's case
GetHuman: ~BM - can you tell our other Quicken customers when your case took place?
~BM: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Quicken, and if so, how?
GetHuman: And which of these common Quicken customer issues best describes the reason you wanted to talk to them?
(Shows ~BM a list of common Quicken problems)
~BM: "Returns" was why I was trying to call.
~BM's review of Quicken customer service
GetHuman: So how would you sum up your experience for GetHuman's Quicken customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BM: Long wait, but got to tech who listened patiently, wasn't able to fix immediately, but committed to get his tech lead to review, and they will call in * hrs.
GetHuman: Let's quantify your experience contacting Quicken. On a scale of 1 to 5, how easy is it go get help on a Quicken problem?
~BM: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BM: I'd give them a five out of five on communication.
GetHuman: And what about Quicken's ability to quickly and effectively address your problem?
~BM: For that I would say one out of five.
GetHuman: And finally- any advice for other Quicken customers?
~BM: Call them early in the day or late. Don't forget any personal or account information you might need for Quicken to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BM taken from his Quicken customer service problem that occurred on November 25th, 2017.