Quicken: This and other companies that don't want to tal...

A Quicken customer review by GetHuman user ~Your ex customer from November 23rd, 2017

Background on ~Your ex customer's case

GetHuman: ~Your ex customer - can you tell our other Quicken customers when your case took place?
~Your ex customer: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Quicken, and if so, how?
~Your ex customer: I used the 888-311-7276 number I found for on the GetHuman Quicken customer phone number page I was on: Quicken Customer Service Phone Number
GetHuman: And which of these common Quicken customer issues best describes the reason you wanted to talk to them?
(Shows ~Your ex customer a list of common Quicken problems)
~Your ex customer: "Overcharge/Strange charge" was why I was trying to call.

~Your ex customer's review of Quicken customer service

GetHuman: So how would you sum up your experience for GetHuman's Quicken customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Your ex customer: This and other companies that don't want to talk to you over the phone is pure stupidity! I am returning my product and buying products with real customer support. I went to their website looking for the support and answer for my questions, and it was not helpful. Good by INTUIT!
GetHuman: Let's quantify your experience contacting Quicken. On a scale of 1 to 5, how easy is it go get help on a Quicken problem?
~Your ex customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Your ex customer: I'd give them a one out of five on communication.
GetHuman: And what about Quicken's ability to quickly and effectively address your problem?
~Your ex customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Quicken customers?
~Your ex customer: Call them early in the day or late. Don't forget any personal or account information you might need for Quicken to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Your ex customer taken from his Quicken customer service problem that occurred on November 16th, 2017.

Quicken

2.33 of 5 stars | 103 reviews

~Your ex customer's Quicken Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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