Quill.com: Tried to call and come to a conclusion about an...
A Quill.com customer review by GetHuman user ~Karen from November 27th, 2017
Background on ~Karen's case
GetHuman: ~Karen - can you tell our other Quill.com customers when your case took place?
~Karen: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Quill.com, and if so, how?
GetHuman: And which of these common Quill.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Karen a list of common Quill.com problems)
~Karen: "Returns" was why I was trying to call.
~Karen's review of Quill.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Quill.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karen: Tried to call and come to a conclusion about an outstanding bill, and NO ONE helped me with this issue. I waited nearly ** minutes on the phone, and in disgust, I finally hung up. Is there a way for me to get ahold of billing any other way?
GetHuman: Let's quantify your experience contacting Quill.com. On a scale of 1 to 5, how easy is it go get help on a Quill.com problem?
~Karen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karen: I'd give them a two out of five on communication.
GetHuman: And what about Quill.com's ability to quickly and effectively address your problem?
~Karen: For that I would say one out of five.
GetHuman: And finally- any advice for other Quill.com customers?
~Karen: Call them early in the day or late. Don't forget any personal or account information you might need for Quill.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Karen taken from his Quill.com customer service problem that occurred on November 18th, 2017.
Quill.com
1.00 of 5 stars | 13 reviews
~Karen's Quill.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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