RCN: I skipped the phone and used their twitter acco...
A RCN customer review by GetHuman user ~customer from November 1st, 2017
Background on ~customer's case
GetHuman: ~customer - can you tell our other RCN customers when your case took place?
~customer: Yup. It was morning, on October 24th.
GetHuman: Did you reach out to RCN, and if so, how?
GetHuman: And which of these common RCN customer issues best describes the reason you wanted to talk to them?
(Shows ~customer a list of common RCN problems)
~customer: "I'm moving" was why I was trying to call.
~customer's review of RCN customer service
GetHuman: So how would you sum up your experience for GetHuman's RCN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~customer: I skipped the phone and used their twitter account. I have a service agent contact me within ** minutes of my initial tweet. Problem solved within the hour. twitter: rcnconnects highly recommend
GetHuman: Let's quantify your experience contacting RCN. On a scale of 1 to 5, how easy is it go get help on a RCN problem?
~customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~customer: I'd give them a one out of five on communication.
GetHuman: And what about RCN's ability to quickly and effectively address your problem?
~customer: For that I would say five out of five.
GetHuman: And finally- any advice for other RCN customers?
~customer: Call them early in the day or late. Don't forget any personal or account information you might need for RCN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~customer taken from his RCN customer service problem that occurred on October 24th, 2017.