RCN is really the worst company, and whoever ma...
A RCN customer review by GetHuman user ~plutomoondude from November 5th, 2017
Background on ~plutomoondude's case
GetHuman: ~plutomoondude - can you tell our other RCN customers when your case took place?
~plutomoondude: Yup. It was middle of the night, on October 31st.
GetHuman: Did you reach out to RCN, and if so, how?
GetHuman: And which of these common RCN customer issues best describes the reason you wanted to talk to them?
(Shows ~plutomoondude a list of common RCN problems)
~plutomoondude: "No service" was why I was trying to call.
~plutomoondude's review of RCN customer service
GetHuman: So how would you sum up your experience for GetHuman's RCN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~plutomoondude: RCN is really the worst company, and whoever makes policy decisions is plain stupid. Unfortunately, I live in a building that has only contracted with RCN, so I am FORCED to have it if I want cable service. In the meantime, I will do my best to publicize how truly AWFUL this company is so others can avoid using RCN if they have a choice. For example, they recently started offering the Tivo as a DVR-option, but you can only get RCN's Tivo if you also opt-in for their internet service. I did not want RCN's internet service (anymore), so I bought my own Tivo and pay **.***mo directly to Tivo versus **.** to RCN, and RCN still has to provide the m-card (decoder card), and as a result of their idiotic policy, they are making $*.***month off of me when they could be making $**.** a month off of me if they weren't such dicks about trying to force me into using their internet service (Side bar: I stopped using their internet service when it was out for two weeks, and their tech support in I
GetHuman: Let's quantify your experience contacting RCN. On a scale of 1 to 5, how easy is it go get help on a RCN problem?
~plutomoondude: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~plutomoondude: I'd give them a three out of five on communication.
GetHuman: And what about RCN's ability to quickly and effectively address your problem?
~plutomoondude: For that I would say four out of five.
GetHuman: And finally- any advice for other RCN customers?
~plutomoondude: Call them early in the day or late. Don't forget any personal or account information you might need for RCN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~plutomoondude taken from his RCN customer service problem that occurred on October 31st, 2017.