RCN: auful they my * email accounts have had problem...
A RCN customer review by GetHuman user ~RCNBAD from November 8th, 2017
Background on ~RCNBAD's case
GetHuman: ~RCNBAD - can you tell our other RCN customers when your case took place?
~RCNBAD: Sure. It was late at night, on October 30th.
GetHuman: Did you reach out to RCN, and if so, how?
GetHuman: And which of these common RCN customer issues best describes the reason you wanted to talk to them?
(Shows ~RCNBAD a list of common RCN problems)
~RCNBAD: "Billing/Payments" was why I was trying to call.
~RCNBAD's review of RCN customer service
GetHuman: So how would you sum up your experience for GetHuman's RCN customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RCNBAD: auful they my * email accounts have had problems from the beginning. *Can't receive any new email on two accounts for * weeks on one and the other from the start of the email account which was *mos. ago. As for my TV can't believe that late night talk show hosts are sensored on certain sentences and words said. They also censor by sending a little blackout blip to your TV which they also do to the news. Unbelievable but believe it, it's true. My neighbors have seen the same thing happen on their TV's too.
GetHuman: Let's quantify your experience contacting RCN. On a scale of 1 to 5, how easy is it go get help on a RCN problem?
~RCNBAD: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RCNBAD: I'd give them a one out of five on communication.
GetHuman: And what about RCN's ability to quickly and effectively address your problem?
~RCNBAD: For that I would say two out of five.
GetHuman: And finally- any advice for other RCN customers?
~RCNBAD: Call them early in the day or late. Don't forget any personal or account information you might need for RCN to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RCNBAD taken from his RCN customer service problem that occurred on October 30th, 2017.