ROBLOX: Well my account CoolBoyAndSkate got hacked and...
A ROBLOX customer review by GetHuman user ~Bikerboy44 from November 16th, 2017
Background on ~Bikerboy44's case
GetHuman: ~Bikerboy44 - can you tell our other ROBLOX customers when your case took place?
~Bikerboy44: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to ROBLOX, and if so, how?
GetHuman: And which of these common ROBLOX customer issues best describes the reason you wanted to talk to them?
(Shows ~Bikerboy44 a list of common ROBLOX problems)
~Bikerboy44: "Lower my bill" was why I was trying to call.
~Bikerboy44's review of ROBLOX customer service
GetHuman: So how would you sum up your experience for GetHuman's ROBLOX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bikerboy44: Well my account CoolBoyAndSkate got hacked and he changed the pass and i need it back please get it back for me.
GetHuman: Let's quantify your experience contacting ROBLOX. On a scale of 1 to 5, how easy is it go get help on a ROBLOX problem?
~Bikerboy44: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bikerboy44: I'd give them a one out of five on communication.
GetHuman: And what about ROBLOX's ability to quickly and effectively address your problem?
~Bikerboy44: For that I would say two out of five.
GetHuman: And finally- any advice for other ROBLOX customers?
~Bikerboy44: Call them early in the day or late. Don't forget any personal or account information you might need for ROBLOX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bikerboy44 taken from his ROBLOX customer service problem that occurred on November 11th, 2017.