Rackspace Hosting: When you have an issue that your Account Manage...
A Rackspace Hosting customer review by GetHuman user GetHuman-261386 from November 9th, 2017
Background on GetHuman-261386's case
GetHuman: GetHuman-261386 - can you tell our other Rackspace Hosting customers when your case took place?
GetHuman-261386: Sure. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Rackspace Hosting, and if so, how?
GetHuman: And which of these common Rackspace Hosting customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-261386 a list of common Rackspace Hosting problems)
GetHuman-261386: "Update account information" was why I was trying to call.
GetHuman-261386's review of Rackspace Hosting customer service
GetHuman: So how would you sum up your experience for GetHuman's Rackspace Hosting customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-261386: When you have an issue that your Account Manager can't take care of good luck getting a decision maker on the phone to take care of you.
GetHuman: Let's quantify your experience contacting Rackspace Hosting. On a scale of 1 to 5, how easy is it go get help on a Rackspace Hosting problem?
GetHuman-261386: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-261386: I'd give them a two out of five on communication.
GetHuman: And what about Rackspace Hosting's ability to quickly and effectively address your problem?
GetHuman-261386: For that I would say five out of five.
GetHuman: And finally- any advice for other Rackspace Hosting customers?
GetHuman-261386: Call them early in the day or late. Don't forget any personal or account information you might need for Rackspace Hosting to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-261386 taken from his Rackspace Hosting customer service problem that occurred on November 2nd, 2017.
Rackspace Hosting
3.50 of 5 stars | 1 reviews
GetHuman-261386's Rackspace Hosting Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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