Rakuten: Got the run around. Awful for returns. Will nev...
A Rakuten customer review by GetHuman user ~Frustrated in PA from November 19th, 2017
Background on ~Frustrated in PA's case
GetHuman: ~Frustrated in PA - can you tell our other Rakuten customers when your case took place?
~Frustrated in PA: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Rakuten, and if so, how?
GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated in PA a list of common Rakuten problems)
~Frustrated in PA: "Warranty claim" was why I was trying to call.
~Frustrated in PA's review of Rakuten customer service
GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated in PA: Got the run around. Awful for returns. Will never order from again. Not worth the hassle to try to save a few dollars. Would much rather deal with Nordstroms!!!!**Obviously Rakuten is not concerned with having repeat customers!!
GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?
~Frustrated in PA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated in PA: I'd give them a four out of five on communication.
GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?
~Frustrated in PA: For that I would say three out of five.
GetHuman: And finally- any advice for other Rakuten customers?
~Frustrated in PA: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated in PA taken from his Rakuten customer service problem that occurred on November 17th, 2017.