Rakuten: Ordered a product * weeks ago that they said wo...
A Rakuten customer review by GetHuman user ~DocP2005 from November 25th, 2017
Background on ~DocP2005's case
GetHuman: ~DocP2005 - can you tell our other Rakuten customers when your case took place?
~DocP2005: Yes I can. It was late at night, on November 22nd.
GetHuman: Did you reach out to Rakuten, and if so, how?
GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?
(Shows ~DocP2005 a list of common Rakuten problems)
~DocP2005: "Complaint" was why I was trying to call.
~DocP2005's review of Rakuten customer service
GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DocP2005: Ordered a product * weeks ago that they said would ship in *-* days. After * calls to cancel the order with Rakuten, I'm still getting the run around and can't get a refund. PayPal charged the amount and paid Rakuten on ***** and they insist the amount is on hold and not charged. This is a dishonest company that I will report to the BBB.
GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?
~DocP2005: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DocP2005: I'd give them a three out of five on communication.
GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?
~DocP2005: For that I would say one out of five.
GetHuman: And finally- any advice for other Rakuten customers?
~DocP2005: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DocP2005 taken from his Rakuten customer service problem that occurred on November 22nd, 2017.