Ray Ban: Terrible Customer server. I was told I would ha...
A Ray Ban customer review by GetHuman user ~siam331 from November 22nd, 2017
Background on ~siam331's case
GetHuman: ~siam331 - can you tell our other Ray Ban customers when your case took place?
~siam331: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Ray Ban, and if so, how?
GetHuman: And which of these common Ray Ban customer issues best describes the reason you wanted to talk to them?
(Shows ~siam331 a list of common Ray Ban problems)
~siam331: "Returns" was why I was trying to call.
~siam331's review of Ray Ban customer service
GetHuman: So how would you sum up your experience for GetHuman's Ray Ban customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~siam331: Terrible Customer server. I was told I would have to pay for returns since I'm in Canada even though their Canadian website says free returns.
GetHuman: Let's quantify your experience contacting Ray Ban. On a scale of 1 to 5, how easy is it go get help on a Ray Ban problem?
~siam331: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~siam331: I'd give them a one out of five on communication.
GetHuman: And what about Ray Ban's ability to quickly and effectively address your problem?
~siam331: For that I would say one out of five.
GetHuman: And finally- any advice for other Ray Ban customers?
~siam331: Call them early in the day or late. Don't forget any personal or account information you might need for Ray Ban to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~siam331 taken from his Ray Ban customer service problem that occurred on November 13th, 2017.
Ray Ban
1.00 of 5 stars | 9 reviews
~siam331's Ray Ban Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ray Ban, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ray Ban in any way.