Razer: Quick and easy!
A Razer customer review by GetHuman user GetHuman-castofo from November 29th, 2017
Background on GetHuman-castofo's case
GetHuman: GetHuman-castofo - can you tell our other Razer customers when your case took place?
GetHuman-castofo: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to Razer, and if so, how?
GetHuman: And which of these common Razer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-castofo a list of common Razer problems)
GetHuman-castofo: "Complaint" was why I was trying to call.
GetHuman-castofo's review of Razer customer service
GetHuman: So how would you sum up your experience for GetHuman's Razer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-castofo: Quick and easy!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/19/17?
GetHuman-castofo: Emailed Razer about a small problem with my headset and got an email reply with a matter of minutes from a real person. My problem was taken care of within the matter of an hour
GetHuman: Let's quantify your experience contacting Razer. On a scale of 1 to 5, how easy is it go get help on a Razer problem?
GetHuman-castofo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-castofo: I'd give them a five out of five on communication.
GetHuman: And what about Razer's ability to quickly and effectively address your problem?
GetHuman-castofo: For that I would say five out of five.
GetHuman: And finally- any advice for other Razer customers?
GetHuman-castofo: Call them early in the day or late. Don't forget any personal or account information you might need for Razer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-castofo taken from his Razer customer service problem that occurred on November 19th, 2017.