ReachOut Wireless: Horrendous cust svc the worst I've seen! Can't...
A ReachOut Wireless customer review by GetHuman user ~Get real from November 20th, 2017
Background on ~Get real's case
GetHuman: ~Get real - can you tell our other ReachOut Wireless customers when your case took place?
~Get real: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Get real a list of common ReachOut Wireless problems)
~Get real: "Service problem" was why I was trying to call.
~Get real's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Get real: Horrendous cust svc the worst I've seen! Can't reach anyone on chat and I mean NEVER. Yesterday waited ** minutes just to find out couldn't help..Currently on hold an hour and still only caller ***! Choose another provider!!!
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~Get real: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Get real: I'd give them a three out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~Get real: For that I would say two out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~Get real: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Get real taken from his ReachOut Wireless customer service problem that occurred on November 11th, 2017.