ReachOut Wireless: It was the worse waiting time that I've ever ha...
A ReachOut Wireless customer review by GetHuman user ~Michael Kelly from November 19th, 2017
Background on ~Michael Kelly's case
GetHuman: ~Michael Kelly - can you tell our other ReachOut Wireless customers when your case took place?
~Michael Kelly: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Michael Kelly a list of common ReachOut Wireless problems)
~Michael Kelly: "Update account information" was why I was trying to call.
~Michael Kelly's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michael Kelly: It was the worse waiting time that I've ever had in my life. And then the matter was not solved. Wow!!!
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~Michael Kelly: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michael Kelly: I'd give them a two out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~Michael Kelly: For that I would say one out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~Michael Kelly: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michael Kelly taken from his ReachOut Wireless customer service problem that occurred on November 17th, 2017.